Payment Plans, Refunds, and Warranty

We are dedicated to educating you and supporting you as you fall in love with our products. If you haven’t yet experienced the benefits described when you made your purchase contact us and we will do our best to support you.

Lovonya offers manufacturer guarantees when available. Please see individual product listings in our shop for individual money back guarantee and warranty information. 

For those products that are authorized for a refund, customers must contact us for a refund authorization prior to returning any merchandise. Merchandise received after expiration of the money back guarantee or without prior refund authorization will be refused. If the customer wishes to receive unauthorized return products back, the customer will be solely responsible for paying shipping charges.

Refunds will not include shipping charges or any other fees such as customs, duty, taxes, credit card fees or bank charges that are paid by you or Lovonya during the delivery of your order.  In addition, if you buy the product, don’t use it or install it, and then decide you want your money back, we will charge a 20% restocking fee at our sole discretion. This also applies if you submit an incorrect address with your order or change your mind after an order has been shipped.  In these instances we will refund your money less any costs incurred by us.

To receive your money back any product returned must be undamaged. Please see individual product listings for further details. 

There are no returns for VitaJuwel Water Bottles, including if you received one as a bonus with purchase. Returns for many products are offered because sometimes consumers don’t understand what they are purchasing and sometimes they are disappointed when their order arrives. In the case of VitaJuwel water bottles, people understand the idea of a water bottle with crystals in it and people frequently tell us how their expectations are exceeded when their shipment arrives. VitaJuwel products have been used extensively by hundreds of thousands of satisfied customers. For these reasons, we don’t offer returns for VitaJuwel Bottles.

Sacred Commerce is a new concept that requires changes in customer and company thinking. Lovonya often offers extraordinarily low prices as a service to consumers. These prices are not padded with sufficient profit margin to cover the costs with refunds. Please think twice before returning any product purchased on Lovonya.com and do your best to minimize the costs for all involved so we can keep prices low.