Shipping Information
Shipping and Logistics for Lovonya.com
- All orders are in US dollars.
- Free shipping for orders over $150 shipped in the United States including Alaska, Hawaii and all U.S. territories. For orders under $150 shipped in the United States there is a $15 shipping fee.
- Free Shipping for orders over $250 shipped outside the United States. For orders under $250 shipped outside the United States there is a $30 shipping fee.
- For orders over $250 customized interest-free payment plans are available. To initiate a payment plan, contact us.
- Warranties and money-back guarantee by brand as written inside each product listing.
Shipping & Delivery Time
We will ship your product to you anywhere in the world. Most orders ship within 24 hours and all orders within 7 business days, unless a product is out of stock. Delivery times are 3-5 days for the lower 48 states; 5-7 days for Alaska and Hawaii and 14-30 days for international orders. International customers please be patient with our free shipping. Delivery times can be as long as 30 days, sometimes longer during holidays. Your package will get there.
Tracking your Domestic Shipment
You will receive an automated email with tracking information once your order has shipped. Simply click the link in the email to see the location of your package. If you do not see the email, please look into your spam folder.
Tracking your International Shipment
Please note tracking for international shipments usually requires 3-5 business days before an update can be seen. Usual delivery times are 14-30 days. Please be patient. We provide free shipping and it takes time. Customs and duties are the responsibility of the customer.
Interest-Free Payment Plans
We offer interest free payment plans on orders over $250!
Click Here to learn more about payment plans.
Promptly Inspect Your Package When it Arrives
It is important to inspect your shipment upon arrival and communicate within 3 days any damage caused during shipping. If your order is damaged, please forward one clear photo of the damage of the product and one clear photo of the package it came in to we@lovonya.com along with your order number. We will work with customers to replace / exchange products damaged during shipping as long as the damage is reported within 3 days of arrival. For reports made after 3 days, there are no guarantees of replacement / repair.
For information on refunds and exchanges, click here.